Yes, payments can be processed over the phone by calling 844-203-3642. There is an option to speak with an agent or complete the payment via their automated phone system. There is no charge for this service.

• It is important to protect your investment with adequate insurance coverage. It is also a requirement of your mortgage contract to maintain hazard insurance on your home at all times. Adequate insurance is an amount that is at least equal to the outstanding principal balance of your loan or the replacement cost value of your structure. If your insurance premium due date is approaching, you may receive a letter from TruHome requesting proof of insurance. Proof of insurance is a document from your insurance company verifying that a policy has been obtained for your property including the policy amount and coverage dates. A copy of the declaration page is sufficient proof of insurance in most instances and can be emailed to insurance@truhome.com. This is usually the first page of your policy, tells the amount of coverage and shows the requisite details of the policy.
• Once the transfer is complete, TruHome will notify your hazard insurance company of the change. Further proof of insurance should be sent to the following address:

Listerhill Credit Union ISAOA/ATIMA

P.O. Box 39517

Solon, OH 44139-39517

Fax: 947-622-1090

• Have insurance documents from your insurance agent? You may upload them here via Express Insurance.

Yes, automatic payments can be set up on our website here. Select the "Payments" tab and then select "Auto Draft Payment" from the drop-down menu. You may also contact TruHome Member Services at 844-203-3642.

Payments that process automatically take up to 48 business hours to clear that account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process.

• If your mortgage closed on or before January 16th, 2024, then in the vast majority of cases any partial payments received will be applied to your loan immediately. In very, very limited cases, any payments that are less than the required monthly amount will be held in a separate account until the full payment is received, then the payment will be applied.
• If your mortgage closed on or after January 17, 2024, then any payment that is less than the required monthly amount will be held in a separate account until the full payment is received, then the payment will be applied.

Unfortunately, TruHome cannot accept credit cards to make payments. Monthly payments must be made using one of the methods below.

• ACH (automatic withdrawal) from a checking or savings account.
• Website: mtgserv.com/listerhill
• Payment processed over the phone with TruHome Member Services at 844-203-3642.
• Mailing a check. (Please remember to include the tear-off coupon at the bottom of each monthly mortgage statement.)

• Bill Pay services from another financial institution.
• Visiting your preferred Listerhill branch.

No, you will receive a monthly mortgage statement with a coupon attached once the mortgage payment has been received.

By visiting Listerhill's mortgage site here, you can select the "Statement and Documents" tab and then select "Mortgage Statements" from the drop-down menu. From there, you will see a button to select electronic statements.

Please note, it may take three to four days for this change to take effect.

Unfortunately, when the transfer occurs, mortgages will not be displayed on Listerhill's mobile banking app or online banking, but we are working to bring that functionality ASAP. 

In the meantime, please visit mtgserv.com/listerhill to view all mortgage information and payment options.

As part of the servicing transfer to TruHome, your old loan suffix had to be paid off. Unfortunately, at this time mortgages will not be displayed on the mobile banking app or online banking, but we are working to bring this functionality ASAP.

In the meantime, please visit mtgserv.com/listerhill to view all mortgage information and payment options.