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Listerhill Credit Union is a nonprofit financial cooperative improving lives in our community.

If you live in Alabama, Georgia, Mississippi, Florida, or Tennessee, you are eligible to become a member. Depending on your individual eligibility, we may require membership into an approved association at no cost to you.

You can also qualify for membership by being a family member of a current or potential Listerhill member.

With only $5, you can join Listerhill today and start taking advantage of a lifetime membership.

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Support

We're here when you need us.

As a financial cooperative, you're more than a customer, you're a member. This means we make sure you can speak to a live person when you need to. We've organized a team of experienced Online Support Representatives to help you find a quick solution while always giving local, friendly service.

Live Chat

Questions about your account? Talk or text with a live, experienced Online Support Representative 5 days a week by selecting "Get live help." in the bottom right corner.

Live Chat Hours

Monday–Friday9:00am–5:00pm
Saturday

Unavailable

Sunday

Unavailable


Contact Center

Prefer to give us a call to answer questions about your account? Call (256) 383-9204 to talk with a live, experienced Contact Center Representative, six days a week.

Contact Center Hours

Monday–Friday 9:00am-5:00pm
Saturday Unavailable
SundayUnavailable

Frequently Asked Questions

Everyday Banking

Routing Number

  • Where do I find Listerhill's routing number?

    Listerhill's routing number is 262277011. You can find our routing number anytime by scrolling to the bottom of the website. It is located next to our Main Office address.

Locations

  • Which holidays are you closed?

    We are closed on most major U.S. Federal Holidays. Our holiday hours can be found by clicking the Holiday Hours link toward the bottom of the Locations page.

  • What are your hours?

    Hours for every branch are located on our Locations page, located at the top of the website. Click on the branch that you wish to visit to learn its hours.

  • Where are you located?

    The address for each branch is located on our Locations page, located at the top of the website. To find the branch closest to you, click "Allow" when prompted for access to your location through your browser.

Branch Roles

  • Transitional Member Advocate

    A Member Advocate that will help the branch transition into the retail model.

  • Smart-ATM Tellers

    Assist the members in transactions on our Smart ATMs.

  • Senior Member Advocate

    Empowered advisors who guide members in their financial journey, but also assists in coaching staff and oversee balancing the branch.

  • Member Advocate

    Empowered advisors who guide members in their financial journey, from simple transactions to applying for a loan or new account.

  • Branch Manager

    Leads and coaches branch staff to sales and service excellence.

Checks

  • Do you have mobile deposit for checks?

    Yes! You can learn about how to use mobile deposit by logging into online banking and clicking Mobile Deposit. There, you will find step-by-step instructions on how to deposit your checks with your phone.

  • How do I order checks?

    Order checks quickly and easily by hovering over Everyday Banking in the menu at the top of the website and click Order Checks. It will take you to our partner's website, Deluxe, where you can order new checks.

eStatements

  • How do I sign up for eStatements?

    To register for eStatements, log into your online banking account and click on either your Checking or Savings Account. Then click "Statements" above the history. If you are not enrolled, you will then be guided through registration.

  • How do I find my eStatements?

    To access your eStatements, log into your online banking account and click on either your Checking or Savings Account. Then click "Statements" above the history.

Online Banking

  • How do I connect my additional Listerhill account(s) in Online Banking?

    In order to add an additional Listerhill account in Online Banking, please:

    1. Log in to Online Banking through our website.
    2. Click the Accounts tab at the top.
    3. Click “Connect An Account”
    4. To add a Listerhill Account, click “Listerhill Credit Union Account”.
    5. Enter the appropriate information on this screen and select the appropriate account type.
      1. Account Number.
      2. Nickname the Account.
      3. Select the Account Type.
        1. Share Draft – Checking
        2. Share – Savings
        3. Share Certificate – CD
        4. IRA
        5. Line of Credit
        6. Loan
        7. Credit Card
      4. Check the box for Bill Pay if desired.

    Once finished, the new account will be added by the next business day.

  • How do I connect my credit card(s) in Online Banking?

    In order to add a new credit card in Online Banking, please:

    1. Log in to Online Banking through our website.
    2. Click the Accounts tab at the top.
    3. Click “Connect An Account”
    4. To add a credit card, click “Listerhill Credit Union Account”.
    5. Enter the appropriate information on the screen and select the appropriate account type.
      1. Account Number.
      2. Nickname the Account.
      3. Select the Account Type.
        1. Share Draft – Checking
        2. Share – Savings
        3. Share Certificate – CD
        4. IRA
        5. Line of Credit
        6. Loan
        7. Credit Card
      4. Check the Box for Bill Pay if desired.

    Once finished, the new card will be added by the next business day.

  • How do I sign up for Online Banking?

    Click the Login button at the top of the website. When the login box pops up, click Sign Up, located just underneath the Login button in the pop-up box.

Smart ATMs

  • The Smart ATM will not let go of my debit card! What should I do?

    Don't worry. The Smart ATM will clamp down on your chip card to hold it in place until the transaction is complete. Once the transaction is complete, it should release your card. Do not try to remove your card until prompted. If you believe the transaction to be over, but your card remains locked within the Smart ATM in error, please contact a Member Advocate in the branch or call us at (256) 383-9204.

  • What are all these other accounts listed when I enter my information into the Smart ATM?

    The Smart ATM will show you every account for which you are an owner. This includes your primary accounts and joint accounts. When making a transaction, please double-check the last four digits of the account number to ensure you are making a transaction in the correct account.

  • Why am I getting an error message on every Smart ATM?

    Depending on the status of your account, you may receive an error message when trying to conduct a transaction at a Smart ATM. If your account is closed, delinquent, or has experienced fraudulent activity, you may not be able to access your account through a Smart ATM. If this happens, please see a Member Advocate inside a branch or call us at (256) 383-9204.

SBA Paycheck Protection Program

  • When can I apply?
    • Starting April 3, 2020, small businesses and sole proprietorships can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders.
    • Starting April 10, 2020, independent contractors and self-employed individuals can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders.
  • Who can apply?

    All businesses - including nonprofits, veterans organizations, Tribal business concerns, sole proprietorships, self-employed individuals, and independent contractors - with 500 or fewer employees can apply. Businesses in certain industries can have more than 500 employees if they meet applicable SBA employee-based size standards for those industries.

  • What do I need to apply?

    You will need to complete the Paycheck Protection Program loan application and submit the application with the required documentation to us by June 30, 2020.

  • What other documents will I need to include in my application?

    You will need to provide payroll documentation.

  • Do I need to first look for other funds before applying to this program?

    No. The usual SBA requirement that you try to obtain some or all of the loan funds from other sources has been waived.

  • How long will this program last?

    Although the program is open until June 30, 2020, we encourage you to apply as quickly as you can because there is a funding cap and we need time to process your loan.

  • How many loans can I take out under this program?

    Only one.

  • What can I use these loans for?

    You should use the proceeds from these loans on your:

    • Payroll costs, including benefits
    • Interest on mortgage obligations, incurred before February 15, 2020;
    • Rent, under lease agreements in force before February 15, 2020; and
    • Utilities, for which service began before February 15, 2020.
  • What counts as payroll costs?

    Payroll costs include:

    • Salary, wages, commissions, or tips (capped at $100,000 on an annualized basis for each employee);
    • Employee benefits including costs for vacation, parental, family, medical, or sick leave; allowance for separation or dismissal; payments required for the provisions of group health care benefits including insurance premiums; and payment of any retirement benefit;
    • State and local taxes assessed on compensation; and
    • For a sole proprietor or independent contractor: wages, commissions, income, or net earnings from self-employment, capped at $100,000 on an annualized basis for each employee.
  • Does the PPP cover paid sick leave?

    Yes, the PPP covers payroll costs, which include employee benefits such as costs for parental, family, medical, or sick leave.

  • How large can my loan be?

    Loans can be for up to two months of your average monthly payroll costs from last year plus an additional 25% of that amount. That amount is subject to a $10 million cap. If you are a seasonal or new business, you will use different applicable time periods for your calculation. Payroll costs will be capped at $100,000 annualized for each employee.

  • How much of my loan will be forgiven?

    You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments over the 8 weeks after getting the loan. Due to likely high subscription, it is anticipated that not more than 25% of the given amount may be for non-payroll costs.

    You will also owe money if you do not maintain your staff and payroll.

    • Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time employee headcount.
    • Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.
    • Re-Hiring: You have until June 30, 2020 to restore your full-time employment and salary levels for any changes made between February 15, 2020 and April 26, 2020.
  • How can I request loan forgiveness?

    You can submit a request. The request will include documents that verify the number of full-time equivalent employees and pay rates, as well as the payments on eligible mortgages, lease, and utility obligations. You must certify that the documents are true and that you used the forgiveness amount to keep employees and make eligible mortgage interest, rent, and utility payments. A decision will be made on the forgiveness within 60 days.

  • What is my interest rate?

    1.00% fixed rate.

  • When do I need to start paying interest on my loan?

    All payments are deferred for 6 months; however, interest will continue to accrue over this period.

  • When is my loan due?

    In 2 years.

  • Can I pay my loan earlier than 2 years?

    Yes. There are no prepayment penalties or fees.

  • Do I need to pledge any collateral for these loans?

    No. No collateral is required.

  • Do I need to personally guarantee this loan?

    No. There is no personal guarantee requirement.

  • What do I need to certify?

    As part of your application, you need to certify in good faith that:

    • Current economic uncertainty makes the loan necessary to support your ongoing operations.
    • The funds will be used to retain workers and maintain payroll or to make mortgage, lease, and utility payments.
    • You have not and will not receive another loan under this program.
    • You will provide documentation that verifies the number of full-time equivalent employees on payroll and the dollar amounts of payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities for the eight weeks after getting this loan.
    • Loan forgiveness will be provided for the sum of documented payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities. Due to likely high subscription, it is anticipated that not more than 25% of the forgiveness amount may be for non-payroll costs.
    • All the information you provided in your application and in all supporting documents and forms is true and accurate. Knowingly making a false statement to get a loan under this program is punishable by law.
    • You acknowledge that we will calculate the eligible loan amount using the tax documents you submitted. You affirm that the tax documents are identical to those you submitted to the IRS. And you also understand, acknowledge, and agree that we can share the tax information with the SBA's authorized representatives, including authorized representatives of the SBA Office of Inspector General, for the purpose of compliance with SBA Loan Program Requirements and all SBA reviews.

Fees

  • What is your rate and fee schedule?

    You can access our most current rate and fee schedule by downloading it here.

  • How does the Maintenance Fee contribute to Listerhill's sustainability?

    In the past, we charged a $10 Relationship Fee to help cover the cost of servicing members' accounts. We felt we could serve you better by removing this fee and establishing a lower fee based on your investment in the cooperative. Encouraging our members to save and borrow with us is key to Listerhill's sustainability, plus it creates value that it ultimately returned back to our member owners (like you!)

  • How can I avoid the Maintenance Fee?

    You can avoid the new $5 Maintenance Fee entirely when you meet just one of the following requirements:

    • You or someone in your household has had a current Listerhill loan or mortgage within the last 12 months

    • You or someone in your household has an open Listerhill credit card

    • You or someone in your household has an aggregate average daily balance of $1,000 in your accounts

    • You or someone in your household has a relationship with our Listerhill Investment Services department

    • You have paid at least $125 in NSF, Transfer, or Overdraft fees for the month

    • You are under the age of 25

    • Your account is less than 90 days old

    • You have paid a Return Mail Fee or an Inactive Account Fee for the month

  • Why is the Maintenance Fee being charged?

    As a nonprofit financial cooperative, we help our members play an active role in their finances, encouraging them to save and borrow money with us which is key to Listerhill’s sustainability, creating value that is ultimately returned to member-owners like you! In the past, we charged a $10 relationship fee that helped cover the costs of servicing member accounts. We felt we could serve you better, so we replaced the relationship fee with a new $5 maintenance fee based on your investment in the cooperative.

Wire Transfer

  • How do I receive an incoming wire transfer at Listerhill?

    All incoming wires must be received using Listerhill's routing number of 262277011. The member should use the routing number along with their member number and share ID suffix or their draft number when receiving a wire.

    Wire to:

    Listerhill Credit Union

    4790 E. 2nd Street

    Muscle Shoals, AL 35661

    1-256-383-9204

    ABA No.: 262277011

    For credit to the account of:

    Member's Name:

    Member's Address:

    Member's Account No.:

  • What does it cost to send or receive a wire transfer?

    Incoming Domestic Wire Charge: $20.00

    Outgoing Domestic Wire Charge: $20.00

    Incoming Foreign Wire Charge: $35.00

    We do not process outgoing foreign international wires. We can receive them only.

  • Can I conduct a wire transfer through Listerhill?

    Listerhill is capable of receiving incoming wire transfers and sending outgoing domestic wire transfers. All Branch Managers, Loan Officers, Senior Member Advocates, Member Advocates, and Tellers can provide our members with information needed to receive incoming wire transfers.

    Branch Managers, Member Advocates, and Senior Member Advocates can assist with processing outgoing domestic wires.

    We do not process outgoing foreign international wires. We can receive them only.

Loans

Skip-A-Pay

  • Which loans are eligible for Skip-A-Pay?

    Auto loans, recreational loans, and personal loans that have not had Skip-A-Pay applied to them within the last year are all eligible for Skip-A-Pay. This includes boat loans, RV loans, 4-wheeler loans etc. However, home loans, Christmas loans, credit cards, and other lines of credit are not eligible.


  • When should I request Skip-A-Pay?

    In order to have your Skip-A-Pay request processed before your loan payment is due, please submit your skip request five (5) business days in advance of the scheduled payment date.

    Example: If your next loan payment is due on June 20th, you would need to submit your request no later than June 12th.

    Skip-A-Pay may only be used once a year.

  • How do I request Skip-A-Pay?

    Click here to request Skip-A-Pay, agree to do business electronically, and fill out the online form. You must also provide payment for the $35 fee before your loan payment can be skipped. This fee can be transferred from your Listerhill checking or savings account or paid from an outside account.

  • What is Skip-A-Pay?

    Skip-a-Pay is a service by Listerhill Credit Union which allows members to request to skip a monthly payment. The payment is instead added to the end of a loan, essentially extending the life of the loan by one month. This can be a valuable tool in your financial tool belt.

  • What loans are not eligible for Skip-A-Pay?
    1. Real Estate Loans (1st and 2nd Mortgage and Home Equity Lines)
    2. Business Loans
    3. Lines of Credit (Kwik Kash, Anytime Credit, Overdraft Services, and Credit Cards)
    4. Christmas Loans
    5. Single Pay Term Loans
    6. Loans with Less than 6 Monthly Payments
    7. Loans Currently Past Due More than 29 Days
    8. Loans that Received Maximum Extensions (two skip pays and/or extensions allowed during the term of the loan)
    9. Workout Loans or Troubled Debt Restructuring (TDR)
    10. Accounts in Bankruptcy
    11. Charged-Off Loans
    12. Loans on Accounts with a Negative Checking or Savings Balance
    13. Accounts with Bad Addresses
    14. Loans that have already had Skip-A-Pay applied to them within the last year.
    15. Quick Loans

Mortgage

  • When does it make sense to refinance a mortgage?

    Refinancing your home loan can be a great option to secure a better loan for your current circumstances and future goals. It makes sense to refinance your mortgage if one of the benefits will be helpful for you:

    • Secure a lower interest rate
    • Reduce your mortgage term
    • Switch from an adjustable-rate mortgage to a fixed-rate mortgage or vice versa
    • Borrow against the equity in your home


    If doing any of the above would benefit you, refinancing might be the next best move.

  • You might prefer an adjustable-rate mortgage over a fixed-rate mortgage if...
    • You plan to move before the introductory rate expires.
    • You want a lower payment during your initial payment period.
    • You think rates will drop in the future.
    • You are planning on relocating before the rate adjusts
    • You know you will be paying off the loan in a few years
    • You need to move fast and have limited time to secure a down payment
    • You do not qualify for a 30-year fixed-rate mortgage, but want a 30-year payment schedule
    • Your payment could decrease if the index against which your ARM is benchmarked drops
  • A 5/5 adjustable rate-mortgage is right for you if...

    A 30-year ARM with a fixed interest rate for the first five years, then fluctuating every five years.

    A 5/5 ARM is best if you want to lock in a low rate over a longer period and maintain the same rate over an extended time.

    With a 5/5 adjustable-rate mortgage, you can go 10 years with only one rate adjustment, whereas with other lenders, you could experience up to six rate changes in the same time period.

  • A 3/3 adjustable-rate mortgage is right for you if...

    A 30-year ARM with a fixed interest rate for the first three years, then fluctuating every three years

    A 3/3 ARM is best if you want to lock in the lowest rate, but over a shorter period and are okay with the rate fluctuating more often.

  • Why choose Listerhill for my mortgage?

    At Listerhill, our focus is on “people helping people.” When you purchase a home, we want to offer you the support you need from application to closing.

    As a nonprofit cooperative owned and operated by its members, you own an equal “share” in Listerhill and vote in elections for the Board of Directors and Supervisory Committee. That means your voice is always heard, and in turn, our actions reflect your needs and desires.

    Our mortgage rates, terms, and policies will always reflect your needs in securing the best credit union mortgage loan in Alabama.

    Apply Now

  • What are the requirements for fixed-rate mortgage qualification?

    To qualify for a fixed-rate mortgage, we will look at your financial background to determine whether you have a manageable level of debt, steady income, and good credit history.

    Debt to income ratio: We will review your debt to income ratio (DTI) to ensure you don’t have more debt than your income can manage. A recommended DTI, including your mortgage payment, is no more than 43%.

    Steady income: Whether you’re self-employed or have a W2 job, we want to ensure that you have a stable work history showcasing your likelihood of being able to afford your home now and in the future. Two years of consistent employment are typically required to qualify for a home loan.

    Credit history: Your credit score is a significant indicator of your financial responsibility. We will review your credit history and credit score to determine whether you have the background that showcases your ability to manage mortgage payments.

    Down payment: For in-house 25 & 30-year loans, a down payment is required no matter the credit score. The more down payment you put down, the lower your interest rate. The sweet spot is 20%. This also gives you more equity in your home to use down the road for getting cash out for updates, improvements, or emergencies that may arise.

    While we look at these four factors to help you qualify for a mortgage, we also realize you’re a person and will review your full profile and speak with you directly to get you the loan you want and can afford.

  • What is a fixed-rate mortgage?

    A fixed-rate mortgage allows you to lock in one interest rate for the life of your loan. With a set interest rate, you also have a fixed monthly mortgage payment.

    This enables you to easily budget for your mortgage payment without worrying about it increasing or decreasing over time.

  • Is it better to refinance with a credit union?

    In many situations, yes. Refinancing with a credit union can allow you to secure lower interest rates, flexible qualifications, and credit counseling to support you in being financially prepared to qualify and successfully maintain your mortgage.

  • Does it matter who your mortgage is with?

    Yes because choosing the right lender for your home loan or refinance can lead to a better transaction overall. This is especially important if you are a first time homebuyer or attempting to qualify under special circumstances.

  • Is a credit union better for mortgages?

    Securing a mortgage through a credit union is preferable for many seeking to purchase a new home or refinance. Credit unions often offer more competitive mortgage rates in Alabama and are more flexible with their terms and conditions.

Fixed Rate Mortgages

  • A 30-year mortgage is right for you if...

    you want to keep your monthly payment low and don’t mind paying more for your home over the life of the loan.

  • A 25-year mortgage is right for you if...

    you want to take a little more time to pay off your loan than 20 years to keep your monthly payment low, while also saving in interest compared to a 30 year mortgage.

  • A 20-year mortgage is right for you if...

    you want to experience the best of both worlds by saving on interest while paying a bit more each month.

  • A 7, 10 or 15-year mortgage is right for you if...

    you want to pay the least for your home over the life of your loan, and you have extra in your budget for a higher payment.

Construction Loan

  • What does Interest-Only Mean?

    With an interest-only loan, you are only responsible for paying the interest on the amount you draw from the construction loan each month.

    Here’s an example.

    If you draw $15,000 in January, you pay 4.99% on $15,000

    If you draw an additional $25,000 in February, you pay 4.99% on $40,000 ($15K from January + $25K from February)

  • What is a Construction Loan?

    A home construction loan provides you with financing to build your dream home.

    With terms up to 12 months, this short-term loan covers your costs, including land, contractor labor, building materials, and more, until your home receives an occupancy certificate.

    Once your home is ready to move in, you will then secure a traditional home mortgage.

Land Loan

  • What is a land loan?

    A land loan provides you with financing to secure a lot of land and cover the costs for up to 20 years. With Listerhill, you can get a loan on unimproved land.

    Once you’re ready to build, you can secure a different type of loan to cover construction costs.

  • What information should I know before securing a land loan?

    When you purchase land, you want to ensure that it can be used for the desired purpose. That involves having certain information about the land in advance, such as the items listed below:

    • Land survey to know the boundaries of the property
    • Property easements so you know who has permission to enter or use your land for sewer pipes or cable wires
    • Title search to see what easements are on your land
    • Zoning laws to determine whether the land is zoned for residential use, commercial use, or another option
    • Flood hazard risk, so you’re aware of any extreme weather risks
    • Appraisal so you know the value of the land compared to similar options

Home Equity Loan

  • What can home equity loans be used for?

    Home equity loans provide you with the opportunity to chase dreams to the fullest. Enjoy a vacation with the whole family, invest in a household remodeling project, or even finance an upcoming vehicle purchase with only a few clicks. If you can dream it, you can achieve it!

  • What type of requirements exist for home equity loans?

    Home equity loans rely on a loan to value ratio (LTV) to disburse funds, meaning that your credit score and home equity value should be fairly substantial to take advantage of all possible benefits. For assistance in the home equity loan pre-approval process, please speak with your local Listerhill Credit Union branch.

  • How do home equity loans work?

    Also known as a second mortgage, home equity loans work by borrowing against the value of your home’s current equity. You may calculate this yourself by subtracting the amount you owe on your mortgage from the value of your home. Home equity loans provide lump-sum funds at fixed rates, creating affordable monthly payments that are consistent and affordable.

The Great Giveback

  • The Great Giveback Official Rules

    1. Eligibility: No purchase or obligation necessary to participate and win. All participants must be 19 years of age or older at time of contest participation. Employees of Listerhill Credit Union are not eligible to register for the contest.

    2. How To Enter the Contest: All Listerhill members who have consumer loans in good standing, (subject to limitations below) are automatically entered. Anyone who takes out a new loan with Listerhill Credit Union, or refinances a loan from another lender with Listerhill Credit Union (subject to limitations below) will automatically be entered to win. Limit of one entry per loan.

    NO PURCHASE NECESSARY: To enter the contest without a loan, send a self-addressed, stamped envelope to: Listerhill Credit Union, P.O. Box 566, Sheffield, AL 35660, Attn: Great Giveback Contest Entry. Limit one entry per person. Written entries must be received no later than July 3, 2021.

    Listerhill Credit Union will not be responsible for incomplete, lost, late, misdirected or illegible entries or for failure to receive entries. All entries become property of Listerhill Credit Union and none will be returned. Any questions regarding the number of entries submitted shall be determined by Listerhill Credit Union in its sole discretion, and Listerhill Credit Union reserves the right to disqualify any entries by persons determined to be tampering with, violating, or abusing any aspect of the contest.

    3. Contest Entry Requirements: In the event the Credit Union, in its sole discretion, determines that any Entry contains content that does not comply with these Official Rules or does not otherwise comply with regulatory guidelines, Credit Union reserves the right to disqualify the entry.

    4. Determining the Winner: A Credit Union employee will select at random four (4) $500 winners (one per day July 12-15) and one Grand Prize Winner from all entries received on July 16, 2021. You do not have to be present to win.

    5. Prizes: $500 Cash Prize: the Credit Union will award four (4) members with $500 cash each. Grand Prize: The Credit Union will pay up to $25,000 toward your loan with Listerhill Credit Union, or combination of loans. No loan payments will be made to loans with any other lender. No cash equivalent provided, and the total prize amount may be less depending on the outstanding amount of loan balance(s) with Listerhill Credit Union. In no event will the prize awarded exceed the total amount of the winner’s outstanding balance of qualifying loans with Listerhill Credit Union. Federal, state and local taxes are the sole responsibility of the winner. IRS regulations require the Credit Union file a 1099 on behalf of the winner.

    A Credit Union employee will call the prize winners and the prize winners will be called up to five times during regular business hours at number provided on entry form and will leave no messages. Failure to reach winner during these calls may result in disqualification of winner, forfeiture of his or her interest in all prizes, and selection of a substitute winner drawn from the drum. Winner will be required to schedule a time, at least 48 hours in advance, to visit Listerhill Credit Union, located at 4790 2nd Street, Muscle Shoals AL, 35661 in person, during regular business hours within seven (7) days of being notified to claim prizes by providing proof of eligibility for prize won and completing and signing an affidavit of eligibility and a liability and publicity release. Failure of any Winner to timely contact the Credit Union, visit the above Credit Union office in person and sign and return any required affidavit and release, or to claim a prize or comply with any term or condition of these Official Rules, will result in drawing Winner's disqualification and the forfeiture of his or her interest in the prize. Winners may waive their right to receive prizes. Prizes are non-assignable and nontransferable. No substitutions allowed by winner.

    6. To be eligible to win, all loans must be in good standing (not more than 30 days past due at the time of drawing. Eligible loans are limited to auto loans (no indirect dealer loans), personal loans (no loans secured by real property, such as mortgages, 2nd mortgages, and Home Equity Lines of Credit) and recreation loans made to consumer borrowers (not business or commercial loans).

    6. Participation. By participating, entrants agree to be bound by these Official Rules and the decisions of the Contest. Except where prohibited, acceptance of any prize constitutes winner's consent to the publication of his or her name, biographical information and likeness in any media for any commercial or promotional purpose, without limitation the Internet, or further compensation. Prizes not won and claimed by eligible winners in accordance with these Official Rules will not be awarded and will remain the property of the Credit Union.

Repos

  • Where are the repos?

    You can find our repos by scrolling to the bottom of the website and clicking Pre-Owned Vehicles and Foreclosures.

Credit Cards

Cards

  • How do I report a lost or stolen debit or credit card?

    Report a lost or stolen Listerhill debit card or credit card by calling 1-888-918-7819. Or, if your debit card or credit card is loaded in the Listerhill Cards App, please tap on the card and choose the Lost or Stolen option.

  • I'll be traveling soon, will my debit or credit card work?

    To ensure that your debit or credit card will not be flagged while traveling, call 256-383-9204 or 1-800-239-6033 and let one of our contact center representatives know where you will be traveling to and how long your trip will be.

  • How can I make a credit card or loan payment from a different financial institution?

    To make a payment from a different financial institution, you can log into Online Banking, use our credit card mobile app, or call the Contact Center to make a payment for a credit card bill or loan.

Credit Card Rewards

  • How do I redeem my Cash Back Rewards?

    The easiest way to redeem your Cash Back Rewards is to log into Listerhill’s Online Banking and click the “Get Info” link to the right of your credit card information. This will take you to our credit card servicing site within the same window.

    • Select “Rewards” on the upper right side within the screen (below FICO Score) and on the next screen click on “cashbackmall”.
    • Click on redeem and choose the option to Get Statement Credit (statement credit does not fulfill the obligation to pay a minimum payment each statement cycle-to apply as a minimum payment; the redemption must be deposited to your Listerhill Cash Back Account and it can then be applied as a payment toward your minimum due obligation) or deposit to Listerhill Cash Back Account.
  • How does a cash back credit card work?

    Our Signature Rewards cash back credit card gives you a flat rate of 2% back on all of your purchases. It acts as a rebate that you can redeem for cash as a statement credit or direct deposit in your account.

  • What if I need to speak with someone about my Cash Rewards?

    Please call us at 800-239-6033 to speak with one of our representatives.

  • What are my credit card benefits?

    Not only do we offer competitive rates with no annual fee, but we also provide several tools to help you get the most benefits from your Listerhill credit card. Click here to see a full list.

    (Need to review the card agreement? Click here to review our Consumer Credit Card Agreement and Disclosure.)

  • How do I redeem my Cash Back Rewards?

    You can choose to apply your Cash Rewards as a statement credit or have the balance deposited into your Listerhill Share Savings Account. You may do so whenever you have a Cash Rewards balance (minimum of $5) in your CURewards account.

  • Where do I go to view my Cash Rewards?

    If you are already signed up for Online Banking but have not added your credit card, log in to your account and click the Services & Settings link (gear symbol) at the top right of the page. Then, under Online Accounts, click Add Account, fill in your card number, add a nickname, and then select Credit Card under Account Type. Then hit Add Account(s).

    It should take no longer than one (1) business day for your new card to appear in Online Banking.

    (Don't have Online Banking? Go here to sign up.)

    Once your card appears in Online Banking in the All Accounts / Money I Owe section, click on the account and then click Get Info from the menu. This will take you to the Account Home for your credit card. Here, you can sign up for eStatements, make a payment on your credit card, or view your transactions. To set transaction alerts, enable travel notifications, or report a lost or stolen card, please use our new cards app. Please go here for more information.

    From Account Home, click the Rewards link on the right to review your Cash Rewards info. Then click on the cashbackmall link to go directly to the site where you can choose how you wish to redeem your Cash Rewards (deposit to your Listerhill account or apply to your statement).

LCU Cards App FAQ's

  • What if I need help using the app?

    To get answers to your questions about the app, you can give one of our customer service representatives a call at 800-239-6033

  • How do I register for the credit card app?

    First, you want to download the app from the iTunes or Google Play store. Then you can register your card from your phone. You will need to create a user ID and password and answer security questions.

  • How do you use the information that I provide during registration?

    When you provide information during registration, we verify your identity to validate your account. We only store your security question, security answer, user ID, and password in our system.

  • Which phone carriers are supported?

    Our app supports all of the major US wireless phone carriers, including Sprint, T-Mobile, and Verizon.

  • How much does the app cost?

    We do not charge a fee to use the app, though keep in mind that you might be responsible for charges associated with your phone data usage.

  • How do I view my transactions in the LCU Cards app?

    Once your card is entered into the app, you can tap on the card image to view transactions.

  • Can I see my checking account balance on my debit card?

    No, but you can view pending or posted transactions on your debit card through the app. You can find your checking account balance through Online Banking or through the Listerhill app.

  • How do I add another card to the LCU Cards app?

    Swipe left to enter a new card once you have entered your first card.

  • How do I remove a card from the LCU Cards app?

    Tap on the top right of the card image (Card Settings). There, you can set a card nickname, make the card your default card, or choose to remove the card.

Cash Back Credit Card

  • What if I had merchandise points?

    Cashbackmall will be available for redemption on 9/1/22 for cards converting to cash back rewards from merchandise points.

  • Who is eligible for Cash Back Rewards?

    Cash Back Rewards are available for Listerhill Signature Credit Cards. Signature credit cards require a limit of $5,000 or greater.

  • How much do I get back in Cash Rewards?

    Cash Back Rewards are calculated at 2% on purchases. Cash Advances and Balance Transfers do not earn Cash Back Rewards.

  • Are Cash Back Rewards transferable?

    Cash Back Rewards are not transferrable. Cash Back Rewards may be redeemed and transferred between accounts through Online Banking as rules apply.

  • Why do credit cards offer cash back?

    Credit card companies can offer cash back because merchants that accept payments via credit card have to pay a percentage of the transaction fee to the credit card company. In this case, the credit card company can decide to share the merchant fee with you in the form of a cash back offer.

  • How does a cash back credit card work?

    Our Signature Rewards cash back credit card gives you a flat rate of 2% cash back on all of your purchases. It acts as a rebate that you can redeem for cash as a statement credit or direct deposit in your account.

  • Is it worth getting a cash back credit card?

    If you can find one that also offers a low-interest rate, it’s worth getting a Visa cash back credit card. When you use a cash rewards credit card, you get rewarded for making everyday purchases. As long as you practice good spending habits, you’ll enjoy the benefits.

  • How soon can I redeem my Cash Rewards?

    You can begin redeeming your Cash Rewards as soon as you have a balance over $5 available in your Rewards account! You have the option to apply the balance as a statement credit or have the amount deposited into your Listerhill Share Savings Account.

Business Credit Card

  • What can I expect in regard to credit limit?

    The credit limit on your Listerhill business credit card will be dictated by numerous factors, including your current debt-to-income ratio. Although there is no single answer to this question, it is worth noting that small business owners in 2016 had a median total credit limit of $56,100 across all of their credit cards. If you are concerned about the credit limit you are granted, our account representatives are here to provide you with assistance.

    Your credit limit may also be affected by your personal credit score. If your FICO score is below a certain threshold, you could find yourself with a lower credit limit than you would like. The good news is that there are many steps you can take to improve your FICO rating, ultimately increasing your credit limit over time.

  • Will my personal credit be impacted?

    Generally, business owners’ personal credit scores are not affected by business credit card applications. Talk to your Listerhill Credit Union representative if you have any questions regarding your personal credit score and how it could be impacted.

    It is important to note that if your Listerhill business credit card activity does appear on your personal credit report, there will be no differentiation between the two. In other words, business expenditures will be treated the same as personal purchases by the credit bureaus. Thus, it is crucially important to keep your new business Visa in good standing.

  • Why should I choose the Listerhill Business Credit Card?

    We know you have a lot of choices when it comes to applying for a business credit card. At Listerhill Credit Union, we take pride in providing our clients with more benefits than they can count! First and foremost, you will have access to the best customer service in the industry. You are more than a number to us and we will always be here to provide you with the assistance you need.

    We also provide our clients with peace of mind if their Visa cards become lost or stolen. Whether you drop your card while running errands locally or it gets stolen on an overseas business trip, our team is here to make sure you are taken care of.

    Finally, the advantages of the Listerhill Business Visa itself are worth the application. Our rates and fees will always remain competitive, so you can trust you’re never paying too much for your business expenses. You will also earn 2% cash back every time you use your card.

Contactless

  • Do debit cards have contactless pay?

    Be on the lookout for an update in 2024!

  • What if my card doesn’t have the contactless functionality yet but I want to tap to pay?

    Even if your card isn’t contactless, load your card into your payment enabled phone to tap and pay today!

  • How do I know if my card is contactless?

    If your Visa card features the Contactless Indicator, you can use it to tap to pay where you see the Contactless Symbol.

ClickSWITCH

  • I'm having technical difficulties. Who should I contact?

    Please contact us at listerhill.com/support, using our chat bubble in the bottom right corner or by calling us at 256-383-9204 for assistance.

  • Can I use ClickSWITCH to switch my bill payments?

    Since bill payments are not automatically recurring, you're not able to use ClickSWITCH for them.

  • Will I be notified of any switch updates?

    If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

  • One of my switches has an "Action Needed" status. What does this mean?

    Occasionally, after you have submitted a switch for processing, ClickSWITCH's research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an "Action Needed" status. You may also see an "Action Needed" status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the "Edit" icon in the "Actions" column.

  • When is it safe to move/remove funds from my prior account?

    We recommend keeping enough money in your old account to cover each payment until the switch status is "Completed." This is especially important for any payments that might be due during the 14 days after you initiate a switch.

  • What if my switch isn't completed and I miss a payment?

    Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to "Completed," or you've confirmed with your billers that your payment account information is updated in their systems.

  • What if I forget to include an automatic payment or direct deposit when submitting my switches?

    You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.

  • How do I know if my payment or deposit has been switched?

    The easiest way to check the status of a switch is to look at the "Status" column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a "Completed" status. Switches that are still in process will display a "Mailed" status.

    For switches that have a mailed status for 15 days or more, ClickSWITCH recommends contacting the company to confirm the switch is completed or checking your account.

  • What if I don't have the information required to submit a switch?

    If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can click "Save and Continue Later". It will save as an "Information Needed" status and you can log back in later when you have the required information.

    You may also contact us at listerhill.com/support, our chat bubble in the bottom right corner or by calling 256-383-9204 for assistance.

  • Which address should I use for my biller and depositor?

    A large number of billers and depositors are already in our system. However, if we do not have a company's address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company's website.

  • Why do I need to enter my billing account number or other specific information?

    Companies require specific information to ensure your identity and to update the account information in their system.

  • Do I need to call my billers and depositors to confirm the switch?

    ClickSWITCH displays the status for each automatic payment or direct deposit on the home screen under the button titled "View Existing Switches". If a switch shows a "Completed" there's no need to contact the biller or depositor. For switches that are marked as "Mailed" for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

  • How long will it take for my switch to be complete?

    Once a company receives the form, automatic payment and direct deposit switches typically take 1-2 pay cycles. Since the timeframe depends on the company receiving the switch request, it's always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

    Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

  • How long will it take for me to submit a switch request?

    Submitting a switch typically takes less than 90 seconds.

  • What is a direct deposit?

    A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

  • What is an automatic payment?

    An automatic payment is a regular, ongoing payment that is initiated externally to your financial institution account, such as a monthly insurance bill, utility payment or automobile loan payment.

  • What do I need to start my switch?

    You'll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

  • My activation code isn't working; what should I do?

    Please contact us at listerhill.com/support, our chat bubble in the bottom right corner or by calling 256-383-9204 for assistance with your activation code.

  • Who do I contact if I need help setting up my switches or if I have questions?

    Please contact us at listerhill.com/support, our chat bubble in the bottom right corner or by calling 256-383-9204.

  • Is ClickSWITCH secure?

    Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, ClickSWITCH facilities adhere to the highest industry standards with regard to the security of your personal information.

  • How does ClickSWITCH work?

    ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to the secure ClickSWITCH system, submit the switch and ClickSWITCH will do the rest.

    You can monitor the progress of your switches by clicking on the "View Existing Switches" on the home screen of your Dashboard.

  • What is ClickSWITCH?

    ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account(s) to your new Listerhill Credit Union account(s).

Zelle®

  • What if I get an error message when I try to enroll an email address or U.S. mobile number?

    Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Contact our Online Support Representatives to ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.

    Once our Online Support Representatives move your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your Listerhill Credit Union mobile app and online banking. Please contact our Online Support Representatives for assistance.

  • I'm unsure about using Zelle® to pay someone I don't know. What should I do?

    If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

    These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Listerhill Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

  • Is my information secure?

    Keeping your money and information safe is a top priority for Listerhill Credit Union. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

  • Will the person I send money to be notified?

    Yes! They will receive a notification via email or text message.

  • How long does it take to receive money with Zelle®?

    Money sent with Zelle® is typically available to an enrolled recipient within minutes.3

    If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.3

    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

    If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

    Still having trouble? Please contact our Online Support Representatives for help.

  • Can I cancel a payment?

    You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

    If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

    If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact [insert support page link] our Online Support Representatives so we can help you.

    Scheduled or recurring payments sent directly to your recipient's account number (instead of an email address or mobile number) are made available by Listerhill Credit Union but are a separate service from Zelle® and can take one to three business days to process.

    You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

  • Can I use Zelle® internationally?

    In order to use Zelle®, the sender's and recipient's bank accounts must be based in the U.S.

  • How does Zelle® work?

    When you enroll with Zelle® through your online banking Bills & Payments account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Listerhill Credit Union).

    When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies Listerhill Credit Union of the incoming payment. Listerhill Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.

  • What if I want to send money to someone whose financial institution doesn't offer Zelle®?

    You can find a full list of participating banks and credit unions live with Zelle®here.

    If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

    To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

  • How do I get started?

    It's easy – Zelle® is already available within Listerhill Credit Union's mobile banking app and online banking within Bills & Payments! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

  • What type of payments can I make with Zelle®?

    Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.2

    Since money is sent directly from your bank account to another person's bank account within minutes,3 Zelle® should only be used to send money to friends, family and others you trust.

    Neither Listerhill Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

  • Someone sent me money with Zelle®, how do I receive it?

    If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.3

    If you have not yet enrolled with Zelle®, follow these steps:

    1. Click on the link provided in the payment notification you received via email or text message.
    2. Select Listerhill Credit Union.
    3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
  • How do I enroll in and use Zelle®?

    To get started, log in to Listerhill Credit Union's online banking or mobile app and navigate to the "Send Money With Zelle®". To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account (you must have an open Listerhill checking account in good standing), and then you will receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

    To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.3

    To request money using Zelle®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."4

    To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

  • Who can I send money to with Zelle®?

    You can send money to friends, family and others you trust.2

    Since money is sent directly from your bank account to another person's bank account within minutes,3 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

  • What is Zelle®?

    Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.3 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.2

Financial Literacy

  • How do I know what kind of interest I have?

    If you are not sure what kind of interest your loan has, check your loan documents or contact your lender.

    (Source: Banzai)

  • Is Simple or Compound Interest Better?

    It depends on what you need! If you are saving money in an account or being repaid for a loan, compound interest may be a good choice for you.

    If you are borrowing money, you may be able to pay less over time with simple interest.

    (Source: Banzai)

  • How do you calculate interest on a savings account?

    The simplest way to calculate interest is to use an online savings calculator like this one. But if you want to do the math yourself, you can plug your information into the compound interest formula of A = P (1 + r/n)^(nt).

    (Source: Banzai)

  • How does compound interest work?

    Compound interest means that the money you earn in interest also earns interest, rather than just the principal. Basically, the amount of interest you earn will grow every time interest is added (or compounded) rather than staying the same. This makes it ideal for savings accounts. The formula for calculating compound interest is A = P (1 + r/n)^(nt). The variables for this formula are:

    • A = Total amount
    • P = Principal or staring amount
    • r = Annual interest rate
    • n = Number of times interest is added per time period
    • t = Number of time periods

    (Source: Banzai)

  • What is an average interest rate?

    Interest rates vary greatly depending on the type of account, supply and demand, and what the Federal Reserve sets. For a typical savings account, you could expect anywhere from 0.01-0.08%. For a high yield savings account, on the other hand, it’s not uncommon to see interest rates of 0.2%-0.6%. A CD (certificate of deposit) can earn 0.07-1.2%, or even higher, depending on the length and financial institution.

    (Source: Banzai)

Other Common FAQs

Gift Cards

  • What is the Visa Gift Card?

    Your Listerhill Credit Union Visa Gift Card is a prepaid Visa Debit Card with a specific dollar value. Your Visa Gift Card and its value are accepted at most places Visa Debit is accepted.

  • Do I need to Activate my Gift Card before I use it?

    Your Listerhill Credit Union Gift Card is not active when you receive it. To activate the card, call 1-866-902-6082 or visit www.listerhill.com/giftcard.

  • How can I check the balance on my Gift Card?

    Call the number on the back of your card for balances and transaction history or visit www.listerhill.com/giftcard.

  • What should I do if my Visa Gift Card is lost or stolen?

    Contact Listerhill Credit Union Visa Gift Card Center immediately at 1-866-902-6082. Additionally, read our Visa Gift Card Terms and Conditions for important Visa Gift Card information.

  • What happens when the funds are spent?

    When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

  • What do I do if I need to return an item?

    In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

  • What if the item I want to purchase exceeds the value of my Gift Card?

    If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.

  • What should I do when the merchant’s sales terminal asks me to press “Debit” or “Credit”?

    You should always press the “Credit” button. Although the Visa Gift Card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.

  • When I swipe my card, the terminal asks me input my PIN. What is my PIN?

    A Personal Identification Number (PIN) is available by calling 1-866-902-6082 or at www.listerhill.com/giftcard.

Listerhill Works FAQs

  • What are the benefits of becoming a Listerhill Works partner organization?

    1. Completely free program and zero liability to your company.

    2. Easy to implement – requires no additional staffing or resource allocation.

    3. Builds employee loyalty and helps your organization stand out in a competitive employment market.

    4. Encourages financially stable employees through free on-site financial workshops.

    5. Initial on-site employee orientation; re-orientations and free financial seminars available. Once signed up, our SEG partner organizations are offered a free 30-40 minute on-site orientation to educate employees about the benefits of belonging to the Listerhill Credit Union financial cooperative. This informative and helpful session gives your employees a chance to ask questions and learn about the many benefits, products and services that membership provides them. Once on board, we also offer Listerhill Works partner organizations free Lunch n’ Learn seminars for employees. Topics include creating a budget, paying for college, debt management and how to buy a home.

    6. Credit union support at benefit fairs and open enrollment.

    7. Same-day account opening – we can immediately assist your employees who would like to open an account during our visit.

    8. Free informational materials – We provide all materials at no charge, including brochures and financial wellness educational workbooks

    9. Free participation in employee benefits fairs, new employee orientation meetings and other organizational events.

    10. No hassle partnership – we do all the work!

  • How do your employees benefit from being a Listerhill Works partner?

    1. Lifetime credit union membership

    2. Competitive rates on a wide range of savings products like:

    • Share Savings
    • Money Market
    • Certificates
    • IRAs
    • My Goal Savings
    • Explorer Rewards

    3. A wide range of loan products like:

    • Auto loans
    • Personal loans
    • Recreational loans

    4. Competitive loan and savings rates.

    5. 24/7 account access with Smart ATMs, Online and Mobile Banking, or by telephone with Automated Access. The choice is yours.

    6. eStatements

    7. Overdraft Services

    8. Up to 3 overdraft refunds per year on us.

    9. First box of checks free when you open your new checking account.

    10. Free Visa debit card with rewards or a UNA Keystone Debit Card to show your #lionpride and give back to the University.

    11. Checking accounts with no minimum balance required.

    12. Interest-earning checking accounts

    13. Free Online Banking with features like:

    • Free Online Bill Pay
    • PopMoney
    • Notify Me Alerts
    • Personal Finance Manager

    14. 24/7 Access to Smart ATMS with features like:

    • Make a deposit
    • Get exact change
    • Make loan payments
    • Speak with a real, local representative

    15. Access to 5,000 CO-OP Shared Branches nationwide for easy access to your money wherever you go.

    16. Visa Platinum Cash Back card with 1% cash back on everything you buy.

    17. A full-service mortgage lending department and your mortgage stays with Listerhill for the life of the loan.

    18. A full-service financial planning department that gives you personalized, local service.

    19. Access to financial wellness education courses and information.

Community

  • What is the Listerhill Credit Union service area?

    We offer membership to people who live, work, worship, or attend school in northwest Alabama and south-central Tennessee. Community donations are available to nonprofits based within these areas.

  • What kinds of causes do you tend to support?

    We aim to support a wide range of non-profit organizations that are contributing to community development and enrichment in our focus areas. Your nonprofit may be eligible to receive a donation for things like improving schools, boosting economic development, helping underserved communities with food or clothing, or even providing affordable housing.

  • When should I submit my request for community donations?

    Requests must be submitted at least two weeks in advance of the time when you need the funds or prior to the event you are fundraising for.

    This is because our socially responsible investment strategy requires that we have time to go over each request and make sure we are using the credit union's community donations in the most impactful way.

  • How do I request a donation from Listerhill?

    To request a donation for a community event, please click Community at the top of the website and scroll down the page until you see the Request a Donation button on our page.

Careers

  • Do you have any jobs open?

    All career opportunities with the credit union are posted in the Careers page, located at the bottom of every page.

Eligibility

  • How am I eligible for membership at Listerhill if I don't live near a branch?

    You can become eligible for membership at Listerhill anywhere in Alabama if you join the Alabama Consumer Council or the Athens State Alumni Association. In Tennessee or Georgia, you can also become eligible for membership if you join the Athens State Alumni Association. This membership is initiated at no cost to you and doesn't require any setup on your part outside of the normal application process to become a member of Listerhill.

  • Can I open a Listerhill account online?

    You can open your Listerhill account, loan, or credit card from the comfort of your home with our easy online application. Or, if you want to apply for a mortgage, you can learn more about our offerings and start your application here.

  • Am I eligible for membership at Listerhill?

    If you live, work, attend school, or own property anywhere in Alabama, Tennessee, or Georgia, you're in luck! You're eligible to become a Listerhill member. You're also eligible to join Listerhill if you're related to someone who's already a member.

TruHome Solutions

  • What if I prefer to make my payments through a pre-authorized automatic payment arrangement (ACH)?

    Please contact TruHome at 844-203-3642 to set up automatic payments or visit here to set them up yourself.

  • What if I prefer to make my payments through the Listerhill Mobile Banking app or Online Banking?

    Unfortunately, when the transfer occurs, mortgages will not be displayed on our app or in online banking, but we are working to bring that functionality ASAP.

    In the meantime, please visit here to view all mortgage information and payment options.

  • What if I prefer to make my payments through the "Pay Your Loan" link on the Listerhill website?

    Unfortunately, after the transfer you will not be able to use this link to pay your mortgage. However, you can visit here to view all mortgage information and payment options.

  • What if I prefer to make my payments over the phone?

    You can reach TruHome's payment center by calling 844-203-3642.

  • What if I prefer to make my payments by mail or through Bill Pay at another financial institution?

    As a national servicing company, TruHome will probably be in your other financial institution's list of payees who accept electronic payments. If not, you can set up the account using the address below:

    TruHome Solutions, LLC

    P.O. Box 219958

    Kansas City, MO 64121-9958

  • What if I prefer to make my payments in-person at a branch?

    Our branch staff will gladly process your mortgage payments in-person, if that is your preference.

  • Why does my mortgage loan show as paid off in the Listerhill Mobile Banking app and Online Banking?

    As part of the servicing transfer to TruHome, your old loan suffix had to be paid off. Unfortunately, at this time mortgages will not be displayed on the mobile banking app or online banking, but we are working to bring this functionality ASAP.

    In the meantime, please visit mtgserv.com/listerhill to view all mortgage information and payment options.

  • Why can I not see my mortgage in the Listerhill Mobile Banking app and Online Banking?

    Unfortunately, when the transfer occurs, mortgages will not be displayed on Listerhill's mobile banking app or online banking, but we are working to bring that functionality ASAP. 

    In the meantime, please visit mtgserv.com/listerhill to view all mortgage information and payment options.

  • How can I sign up for online statements?

    By visiting Listerhill's mortgage site here, you can select the "Statement and Documents" tab and then select "Mortgage Statements" from the drop-down menu. From there, you will see a button to select electronic statements.

    Please note, it may take three to four days for this change to take effect.

  • Will I receive a coupon book?

    No, you will receive a monthly mortgage statement with a coupon attached once the mortgage payment has been received.

  • Can I pay my monthly mortgage with a credit card?

    Unfortunately, TruHome cannot accept credit cards to make payments. Monthly payments must be made using one of the methods below.

    • ACH (automatic withdrawal) from a checking or savings account.
    • Website: mtgserv.com/listerhill
    • Payment processed over the phone with TruHome Member Services at 844-203-3642.
    • Mailing a check. (Please remember to include the tear-off coupon at the bottom of each monthly mortgage statement.)
    • Bill Pay services from another financial institution.
    • Visiting your preferred Listerhill branch.
  • Will I be able to make partial payments on my loan?
    • If your mortgage closed on or before January 16th, 2024, then in the vast majority of cases any partial payments received will be applied to your loan immediately. In very, very limited cases, any payments that are less than the required monthly amount will be held in a separate account until the full payment is received, then the payment will be applied.
    • If your mortgage closed on or after January 17, 2024, then any payment that is less than the required monthly amount will be held in a separate account until the full payment is received, then the payment will be applied.
  • When should I expect to see the payment deducted from my account, if my payment is set up on automatic draft?

    Payments that process automatically take up to 48 business hours to clear that account from which the funds are drafted. The date the payment is scheduled to draft is the date the payment will reflect as being applied to the mortgage. If the date falls on a holiday or weekend, the mortgage payment may take longer to process.

  • Can I set up a mortgage payment for automatic draft?

    Yes, automatic payments can be set up on our website here. Select the "Payments" tab and then select "Auto Draft Payment" from the drop-down menu. You may also contact TruHome Member Services at 844-203-3642.

  • Will this transfer impact my hazard or homeowners' insurance?
    • It is important to protect your investment with adequate insurance coverage. It is also a requirement of your mortgage contract to maintain hazard insurance on your home at all times. Adequate insurance is an amount that is at least equal to the outstanding principal balance of your loan or the replacement cost value of your structure. If your insurance premium due date is approaching, you may receive a letter from TruHome requesting proof of insurance. Proof of insurance is a document from your insurance company verifying that a policy has been obtained for your property including the policy amount and coverage dates. A copy of the declaration page is sufficient proof of insurance in most instances and can be emailed to insurance@truhome.com. This is usually the first page of your policy, tells the amount of coverage and shows the requisite details of the policy.
    • Once the transfer is complete, TruHome will notify your hazard insurance company of the change. Further proof of insurance should be sent to the following address:

    Listerhill Credit Union ISAOA/ATIMA

    P.O. Box 39517

    Solon, OH 44139-39517

    Fax: 947-622-1090

    • Have insurance documents from your insurance agent? You may upload them here via Express Insurance.
  • Can I make a payment over the phone?

    Yes, payments can be processed over the phone by calling 844-203-3642. There is an option to speak with an agent or complete the payment via their automated phone system. There is no charge for this service.

  • What is TruHome's payment mailing address?

    TruHome Solutions

    Mortgage Payments

    P.O. Box 219958

    Kansas City, MO 64121-9958

  • How can I contact Member Services?
    • Contact TruHome by phone at 844-203-3642, fax 866-949-1690 or email mortgageservicing@truhome.com.
    • ¡Hablamos Espanol!
  • What are TruHome's business hours?

    The Member Services Department at TruHome is open:

    Monday-Friday from 7 AM-8 PM CST

    Saturday from 8 AM-1 PM CST

  • Is this happening because my loan is being sold?

    No, your loan is not being sold. The decision to transfer servicing to TruHome was entirely about improving member service.

  • Why is my loan being processed by TruHome Solutions?

    After considering several options to accommodate Listerhill Credit Union's mortgage growth, the strategic decision was made to begin working with TruHome Solutions, a trusted credit union service organization that specializes in offering personalized mortgage servicing for credit unions.

    Listerhill continuously strives to streamline and improve the services offered to our members and TruHome Solutions knows and understands credit unions and the unique relationship we have with our members.

    By working with TruHome Solutions, Listerhill members will have access to new online features such as principal only payments, additional escrow payments, escrow analysis and amortization schedules - to name a few. Members will also have access to longer hours and more resources to answer any mortgage questions.

    Please note: we are NOT selling your loan. Only the servicing portion of your loan is being processed by TruHome Solutions.

  • Who is TruHome Solutions?

    TruHome Solutions is a credit union service organization that specializes in offering personalized member mortgage servicing. They know and understand credit unions and our members.

Checking Accounts

  • How can I avoid overdraft fees?

    All Listerhill checking accounts are eligible for 3 Overdraft or NSF Fee refunds per year. To request a refund, visit a Listerhill branch or call 1-800-239-6033.

    Additionally, we provide our members with overdraf services like:

    • Standard Overdraft Coverage

    • Debit Card Overdraft Coverage

    • Overdraft Protection

  • How can I start using mobile banking?

    To Get Started with our Mobile Banking app:

  • Do I have to pay any monthly service fees for having a checking account at Listerhill?

    Our Everyday Checking account comes with no minimum balances and no monthly service fees, so if you choose this account, you won’t have to pay any monthly fees, no matter what your daily balances are.

    If you’re interested in Growth Checking, you’ll have to pay a $10 monthly fee is your average balance is below $1,000. You can easily waive the account fee by keeping $1,000 or more in your account. That way, you can earn interest on your deposits without paying any monthly maintenance fees. It’s a win-win!

  • Why should I open a Growth Checking account?

    Growth Checking is the perfect account for those who want to see their money grow faster. This account offers high returns on your deposits for a small monthly service fee. You can waive the monthly fee by keeping $1,000 or more in your account. What’s even better is that the more you keep in your account, the higher the interest rate you’ll earn, so it makes sense to keep higher balances in your Growth Checking!

    If you want to put your money to work for you, open a Growth Checking account. Simply click here to start your online application as a new member or log into online or mobile banking to open your checking account if you’re already an established member. It normally takes 10 minutes or less to complete!

  • What is everyday checking?

    Everyday Checking is our free checking account. This account is convenient and simple with benefits like no minimum balances and no monthly service charges.

    If you're seeking a hassle-free checking experience coupled with top-rated online and mobile banking services, as well as options for overdraft protection and customizable account alerts, Everyday Checking is the ideal choice for you.

    Plus, our online application makes getting your new checking account easier than ever. Simply click here to start your online application as a new member or log into online or mobile banking to open your checking account if you’re already an established member. It normally takes 10 minutes or less to complete!

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Frequently Asked Questions

  • How can I avoid overdraft fees?

    All Listerhill checking accounts are eligible for 3 Overdraft or NSF Fee refunds per year. To request a refund, visit a Listerhill branch or call 1-800-239-6033.

    Additionally, we provide our members with overdraf services like:

    • Standard Overdraft Coverage

    • Debit Card Overdraft Coverage

    • Overdraft Protection

  • How can I start using mobile banking?

    To Get Started with our Mobile Banking app:

  • Do I have to pay any monthly service fees for having a checking account at Listerhill?

    Our Everyday Checking account comes with no minimum balances and no monthly service fees, so if you choose this account, you won’t have to pay any monthly fees, no matter what your daily balances are.

    If you’re interested in Growth Checking, you’ll have to pay a $10 monthly fee is your average balance is below $1,000. You can easily waive the account fee by keeping $1,000 or more in your account. That way, you can earn interest on your deposits without paying any monthly maintenance fees. It’s a win-win!

  • Why should I open a Growth Checking account?

    Growth Checking is the perfect account for those who want to see their money grow faster. This account offers high returns on your deposits for a small monthly service fee. You can waive the monthly fee by keeping $1,000 or more in your account. What’s even better is that the more you keep in your account, the higher the interest rate you’ll earn, so it makes sense to keep higher balances in your Growth Checking!

    If you want to put your money to work for you, open a Growth Checking account. Simply click here to start your online application as a new member or log into online or mobile banking to open your checking account if you’re already an established member. It normally takes 10 minutes or less to complete!

  • What is everyday checking?

    Everyday Checking is our free checking account. This account is convenient and simple with benefits like no minimum balances and no monthly service charges.

    If you're seeking a hassle-free checking experience coupled with top-rated online and mobile banking services, as well as options for overdraft protection and customizable account alerts, Everyday Checking is the ideal choice for you.

    Plus, our online application makes getting your new checking account easier than ever. Simply click here to start your online application as a new member or log into online or mobile banking to open your checking account if you’re already an established member. It normally takes 10 minutes or less to complete!