Frequently Asked Questions

• Why is it important to set up a travel notification before traveling?

  Setting up a travel notification tells Listerhill that you will be using your card overseas or in a different state. By informing us ahead of time, you’ll make sure that legitimate transactions using your credit or debit card are not blocked, so you’ll always have access to your money. 

• Why should I sign up for eStatements over traditional paper statements?

  Unlike regular paper statements, eStatements are available instantly. There’s no chance they will get lost in the mail, and you do not need to worry about misplacing them — they’re always available online. They’re also searchable, which makes it easier to find specific transactions. In addition, eStatements save paper, making them more cost-effective and environmentally friendly.

• Is it possible to set up card alerts and notifications using Online or Mobile Banking?

  No, while you can track card activity using Online and Mobile Banking, you currently need to use the LCU Card App to set up card alerts and notifications. This functionality will be coming soon to Listerhill’s Online and Mobile Banking services.

• Can the LCU Card App be used for both credit cards and debit cards?

  Yes, the LCU Card App is designed to allow you to monitor and manage multiple cards, including both credit and debit cards.

• What is the difference between Listerhill Online and Mobile Banking, and the LCU Card App?

  Listerhill Online and Mobile Banking lets you access information about your card balances and transactions (once you have added your card details). The LCU Card App also lets you track card spending, but also allows you to add notifications and alerts, enable transaction alerts, view recent and pending transactions, and instantly lock or unlock cards.