An automatic payment is a regular, ongoing payment that is initiated externally to your financial institution account, such as a monthly insurance bill, utility payment or automobile loan payment.

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Once a company receives the form, automatic payment and direct deposit switches typically take 1-2 pay cycles. Since the timeframe depends on the company receiving the switch request, it's always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

ClickSWITCH displays the status for each automatic payment or direct deposit on the home screen under the button titled "View Existing Switches". If a switch shows a "Completed" there's no need to contact the biller or depositor. For switches that are marked as "Mailed" for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

Companies require specific information to ensure your identity and to update the account information in their system.

A large number of billers and depositors are already in our system. However, if we do not have a company's address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company's website.

If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can click "Save and Continue Later". It will save as an "Information Needed" status and you can log back in later when you have the required information.

You may also contact us at listerhill.com/support, our chat bubble in the bottom right corner or by calling 256-383-9204 for assistance.

The easiest way to check the status of a switch is to look at the "Status" column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a "Completed" status. Switches that are still in process will display a "Mailed" status.

For switches that have a mailed status for 15 days or more, ClickSWITCH recommends contacting the company to confirm the switch is completed or checking your account.

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.