A Faster, More Secure Calling Experience

We're enhancing your experience when you call Listerhill Credit Union. Beginning February 24, 2026, our upgraded phone system will make it easier, faster, and more secure to get the help you need - all while keeping your financial information protected. This is an upgrade designed with you in mind.

Why We're Upgrading

You deserve a seamless experience every time you call us. Our new phone system will:Reduce wait timesGet you to the right person fasterStrengthen caller verification and securityOffer new convenience features, like holding your place in line and receiving a callbackThese improvements help us serve you more efficiently while giving you greater peace of mind.

What's New

Our upgraded phone system is designed to make every call faster, simpler, and more secure. With smarter technology and stronger verification, you’ll spend less time waiting, reach the right person more quickly, and enjoy immediate access to your account information — all while keeping your financial security front and center.

Shorter Wait Times

The new system reduces hold times by streamlining how calls move through the queue.

Smarter Call Routing

You’ll be connected to the right department faster, with fewer transfers and less repetition.

Hold Your Place in Line

If the queue is busy, you can choose to receive a callback without losing your spot.

Improved Security

A secure four‑digit Automated Access Code helps verify your identity and protect your account.

Immediate Access After Verification

Once your identity is confirmed, you’ll be able to quickly retrieve balances and other account details.

Setting Up Your Automated Access Code

Your code is a simple, secure way to verify your identity when calling. You can set it up in either of these ways:On your first call to the upgraded phone system - our Support team will help you set it up.Anytime by calling Automated Access at 256-381-5555.This code will make future calls faster and more secure.

If You Forget Your Code

No worries! We're here to help. A Support team member can verify your identity and assist with resetting your code at any time.

Frequently Asked Questions

Help Center

Why is the phone system being upgraded?

To better serve you. The new system reduces wait times, improves call routing, and enhances security for every caller.

What improvements can I expect?

You can expect:

Shorter wait times.
Faster connections with fewer transfers.
The option to receive a callback without losing your place in line.
Stronger security backed by verification.
Immediate access to your accounts after verification.

What is an Automated Access Code?

A four-digit code that verifies your identity when you call. It also lets you use our Automated Access service 24/7, 365 days a year.

How do I set up my code?

Our Support team can help you set it up during your first call to the new system, OR you can call Automated Access at 256-381-5555 to set it up anytime.

Will I still be able to speak with a representative?

Absolutely. Our Support team are still available just as before - the new system simply connects you to them more quickly and securely.

What if I forget my code?

We can verify your identity and easily reset it for you.

Will this upgrade affect my Online or Mobile Banking?

Not at all. Those services remain unchanged.

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A Faster, More Secure Calling Experience

Why We're Upgrading

What's New

Shorter Wait Times

Smarter Call Routing

Hold Your Place in Line

Improved Security

Immediate Access After Verification

Setting Up Your Automated Access Code

If You Forget Your Code

Frequently Asked Questions

Submit Email

A Faster, More Secure Calling Experience

Why We're Upgrading

What's New

Shorter Wait Times

Smarter Call Routing

Hold Your Place in Line

Improved Security

Immediate Access After Verification

Setting Up Your Automated Access Code

If You Forget Your Code

Frequently Asked Questions

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