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At Listerhill, you can #livefeefree!

We are committed to positively impacting our members - like you!

On March 1, 2021, we decided to better serve our member-owners by removing our previous Relationship Fee and establishing a new, lower $5 Maintenance Fee based on your investment in the cooperative. The old fee was assessed to help cover the cost of servicing member accounts. But, we felt we could serve you better by removing this fee and establishing a lower fee based on your investment in the cooperative. 

Learn More About Our Maintenance Fee

We help our members play an active role in their finances, encouraging them to save and borrow money with us. It’s key to Listerhill’s sustainability and creates value that is ultimately returned to our member-owners, like you! To learn more about the Maintenance Fee, click on the questions below.

Maintenance Fee FAQ's

  • Why is the Maintenance Fee being charged?

    As a nonprofit financial cooperative, we help our members play an active role in their finances, encouraging them to save and borrow money with us which is key to Listerhill’s sustainability, creating value that is ultimately returned to member-owners like you! In the past, we charged a $10 relationship fee that helped cover the costs of servicing member accounts. We felt we could serve you better, so we replaced the relationship fee with a new $5 maintenance fee based on your investment in the cooperative.

  • How can I avoid the new Maintenance Fee?

    You can avoid the new $5 Maintenance Fee entirely when you meet just one of the following requirements:

    • You or someone in your household has had a current Listerhill loan or mortgage within the last 12 months

    • You or someone in your household has an open Listerhill credit card

    • You or someone in your household has an aggregate average daily balance of $1,000 in your accounts

    • You or someone in your household has a relationship with our Listerhill Financial Services department

    • You have paid at least $125 in NSF, Transfer, or Courtesy Pay fees for the month

    • You are under the age of 25

    • Your account is less than 90 days old

    • You have paid a Return Mail Fee or an Inactive Account Fee for the month

  • How does the Maintenance Fee contribute to Listerhill's sustainability?

    In the past, we charged a $10 Relationship Fee to help cover the cost of servicing members' accounts. We felt we could serve you better by removing this fee and establishing a lower fee based on your investment in the cooperative. Encouraging our members to save and borrow with us is key to Listerhill's sustainability, plus it creates value that it ultimately returned back to our member owners (like you!)

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Additional Questions?

Listerhill has consistently been rated in the top tier for overall satisfaction by our members. While we hope you find the information you need online, we'd be happy to talk with you about questions you may have. Call us at (256) 383-9204 or 1-800-239-6033 for friendly, local assistance. Or even stop by one of our branches for personal service.

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Frequently Asked Questions

  • What if I get an error message when I try to enroll an email address or U.S. mobile number?

    Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our member support team at 256.383.9204 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.

    Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your Listerhill Credit Union banking app and online banking. Please call our member support team at 256.383.9204 for help.

  • Is my information secure?

    Keeping your money and information safe is a top priority for Listerhill Credit Union. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

  • I'm unsure about using Zelle® to pay someone I don't know. What should I do?

    If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

    These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Listerhill Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

  • Will the person I send money to be notified?

    Yes! They will receive a notification via email or text message.

  • How long does it take to receive money with Zelle®?

    Money sent with Zelle® is typically available to an enrolled recipient within minutes.3

    If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.3

    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

    If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

    Still having trouble? Please contact our member support team at 256.383.9204.