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Protect Yourself From Texting Scams

Be aware of the latest texting scams and protect your finances.

In recent weeks, we have noticed a significant increase in members being tricked by text message scams. How can you tell the difference between communication from a scammer and communication from Listerhill? We have included examples of legitimate text alerts below.

Text Scam Examples

A legitimate text alert will include the last four digits of your debit card number. The text alert should also use proper spelling, capitalization, and include dollar symbols. It should not include the word "bank" in our name. If you did make the purchase in question, then there is nothing to worry about. Simply reply Y to confirm. If the purchase in question is fraudulent, reply N to deny. If you choose N to deny, the next message will instruct you to reach out to Fraud Detection at 888-918-7313.

Once on the phone with Fraud Detection, please note that you should never be asked to provide your full debit card number, credit card number, CVV, Access ID, or password. They may ask to verify the last four digits of your card, but no more. Never share your full card number or online banking login information.

If you choose not to respond to the text alert in the first 30 minutes, Listerhill will reach out to you from the following numbers. If the card in question is a debit card, the call will come from 800-272-9446. If the card in question is a credit card, the call will come from 800-231-5262.

Fraudulent scam text alerts may come from phone numbers with 802 area codes. When in doubt, please reach out! Call 256-383-9204 and a Contact Center representative will help you determine if the text you received is legitimate or fake.

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Frequently Asked Questions

  • What is the Listerhill Credit Union service area?

    We offer membership to people who live, work, worship, or attend school in northwest Alabama and south-central Tennessee. Community donations are available to nonprofits based within these areas.

  • What kinds of causes do you tend to support?

    We aim to support a wide range of non-profit organizations that are contributing to community development and enrichment in our focus areas. Your nonprofit may be eligible to receive a donation for things like improving schools, boosting economic development, helping underserved communities with food or clothing, or even providing affordable housing.

  • When should I submit my request for community donations?

    Requests must be submitted at least two weeks in advance of the time when you need the funds or prior to the event you are fundraising for.

    This is because our socially responsible investment strategy requires that we have time to go over each request and make sure we are using the credit union's community donations in the most impactful way.

  • I'm having technical difficulties. Who should I contact?

    Please contact us at, using our chat bubble in the bottom right corner or by calling us at 256-383-9204 for assistance.

  • Can I use ClickSWITCH to switch my bill payments?

    Since bill payments are not automatically recurring, you're not able to use ClickSWITCH for them.