Frequently Asked Questions

• What if I get an error message when I try to enroll an email address or U.S. mobile number?

  Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our member support team at 256.383.9204 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle^®.

  Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle^® through your Listerhill Credit Union banking app and online banking. Please call our member support team at 256.383.9204 for help.

• Is my information secure?

  Keeping your money and information safe is a top priority for Listerhill Credit Union. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

• I'm unsure about using Zelle® to pay someone I don't know. What should I do?

  If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

  These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Listerhill Credit Union nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

• Will the person I send money to be notified?

  Yes! They will receive a notification via email or text message.

• How long does it take to receive money with Zelle®?

  Money sent with Zelle^® is typically available to an enrolled recipient within minutes.³

  If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.³

  If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

  If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

  Still having trouble? Please contact our member support team at 256.383.9204.