Drive Thru Smart Atm

Our Response to Coronavirus: Safety, Service, and Security

Listerhill's mission is to improve lives in our community. During uncertain times, we feel it's important lean on this mission for guidance, more than ever. For that reason, we're here to help!

Use this page to find the most up to date information related to Listerhill's efforts to ensure the safety of our members and employees and ensure access to your accounts and financial services for the duration of this pandemic.

Last updated: Friday, 8/14/20 at 4:00pm

Most Listerhill Credit Union branch lobbies have resumed service during normal business hours, but with limited capacity. To help maintain safe conditions for our members and employees, there will be decals on lobby floors and sidewalks to guide traffic flow and ensure appropriate social distance. We have also installed plexiglass shields at stations and desks to help reduce potential virus exposure. Thank you for your patience as we continue to serve members with the best possible experience, and maintain respect for the directives for safety provided by the state government and health agency.

Important Update: Downtown Florence, Sheffield, and Double Springs

Due to COVID-19, many schools are implementing hybrid schedules for students. In an effort to best serve our membership, starting Monday, August 17th, we will be temporarily restricting lobby access in our Downtown Florence, Sheffield, and Double Springs branch locations as a direct result of school scheduling and its impact on our staffing. 

We will continue to work diligently to best serve our members during the COVID-19 pandemic. It is recommended that members use our drive-thrus, Smart ATMs, Online Banking, Mobile Banking, Call 24, or Contact Center during this time.

A Message From Our CEO

"In challenging times, your credit union's role is to continue to provide you safe, secure, and convenient access to your accounts. The good news is: we're built for times like this."

Brad Green
President/CEO
Listerhill Credit Union

Our Commitment to Service

Although our lobbies will re-open with some limitations, we are continuing to provide members with multiple, convenient and preferable ways to access and manage your accounts, including Listerhill Mobile and Smart ATMs. In addition to being least restrictive, these methods are recommended by the CDC to minimize exposure and provide highest levels of safety. Reference the following guide for convenient methods that meet your everyday financial needs.

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Our Commitment To Safety

During this rapidly evolving situation, Listerhill's main priority is the health, safety, and well-being of our staff and members. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) and are prepared to take the necessary measures for the health and safety of our members and employees.

In addition to following the Centers for Disease Control (CDC) guidelines, Listerhill is also responding to this public health threat by incorporating the following proactive methods in our branches:

  • We have installed plexiglass guards at every branch at service bars and offices.
  • We have increased sanitation products and have trained all staff on effective use.
  • We have implemented the use of sanitation gloves for all employees handling cash.
  • We have increased the intensity of daily cleaning and sanitizing of every location.
  • We have increased the frequency of cleaning and sanitation of all ATMs and Smart ATMs.
Our Commitment to Security

Our mission is to improve lives of people in our communities. We’re built for times like this. Your credit union is strong and financial assets are secure. Your accounts are insured up to $250,000 by the NCUA along with an additional $250,000 by Excess Share Insurance. Maximize your coverage by organizing your accounts accordingly.

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We're Here To Help

For members experiencing a financial hardship due to the COVID-19 pandemic, we have put together many different ways we can help relieve your financial burden. Call our Here to Help Team for a one-on-one review of your financial situation along with tangible ways we can help.

  • Waive early withdrawal penalties on certificates (CDs)
  • Waive penalties for exceeding the number of withdrawals from money market and savings accounts
  • Waive NSF and/or transfer fees
  • Waive the fee for Skip-a-Pay
  • Waive late fees on loan, credit card, and mortgage payments
  • Loan, credit card, and mortgage payment relief for up to 90 days
  • The halting of repossession or foreclosure
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Frequently Asked Questions

  • Maintenance Fee

    New Fee:Details:
    Maintenance Fee We are introducing a new $5/month Maintenance Fee to all members. However, this fee can be waived if you meet just one of the following criteria: 

     • You or someone in your household has had a current loan or mortgage within the last 12 months. 
     • You or someone in your household has an open credit card 
     • You or someone in your household has an aggregate average daily balance of $3,000 in your accounts
     • You or someone in your household has a relationship with our Listerhill Financial Services department 
     • You have paid at least $125 in NSF, Transfer, or Courtesy Pay fees for the month 
     • You are under the age of 25 
     • Your account is less than 90 days old 
     • You have paid a Return Mail Fee or an Inactive Account Fee for the month
  • Jumbo Certificates Early Withdrawal Penalty

    Existing Fee:Changing To:

    Jumbo Certificates Early Withdrawal Penalty

    • Terms of 1 year or less: 30 days interest

    • Terms of over 1 year: 90 days interest

    Monthly Certificate Early Withdrawal Penalty

    • Terms of 1 year or less: 90 days interest

    • Terms of 18 mos-2 yrs: 180 days interest

    • Terms of over 2 years: 210 days interest

  • Regular Certificates Early Withdrawal Penalty

    Existing Fee:Changing To:
    Regular Certificates Early Withdrawal Penalty

     • Terms of 1 year or less: 30 days interest 
      
     • Terms of over 1 year: 90 days interest
    Quarterly Certificate Early Withdrawal Penalty 

     • Terms of 1 year or less: 90 days interest 

     • Terms of 18 mos-2yrs: 180 days interest 

     • Terms of over 2 years: 210 days interest
  • Relationship Fee

    Existing Fee:Changing To:
    Relationship Fee This fee is being eliminated. If you currently pay the $10/month Relationship Fee, you will no longer be charged this fee.
  • 60 or 72 Month Jumbo Certificate

    Existing Account:Changing To:What This Means:
    Jumbo Certificates 
    (60 month and 72 month)
    Monthly Certificate 
    (60 month)
    Certificates will now be offered in six terms instead of ten terms and a reduced minimum opening deposit of $500 is required. However, you will continue to receive the following benefits: 
     • Interest Paid Monthly 
     • Interest Paid by Deposit to Affiliate Account (Early withdrawal penalties have changed. Please see chart below.)