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Our Response to Coronavirus: Safety, Service, and Security

Listerhill's mission is to improve lives in our community. During uncertain times, we feel it's important lean on this mission for guidance, more than ever. For that reason, we're here to help!

Use this page to find the most up to date information related to Listerhill's efforts to ensure the safety of our members and employees and ensure access to your accounts and financial services for the duration of this pandemic.

Last updated: Friday, 8/14/20 at 4:00pm

Most Listerhill Credit Union branch lobbies have resumed service during normal business hours, but with limited capacity. To help maintain safe conditions for our members and employees, there will be decals on lobby floors and sidewalks to guide traffic flow and ensure appropriate social distance. We have also installed plexiglass shields at stations and desks to help reduce potential virus exposure. Thank you for your patience as we continue to serve members with the best possible experience, and maintain respect for the directives for safety provided by the state government and health agency.

Important Update: Downtown Florence, Sheffield, and Double Springs

Due to COVID-19, many schools are implementing hybrid schedules for students. In an effort to best serve our membership, starting Monday, August 17th, we will be temporarily restricting lobby access in our Downtown Florence, Sheffield, and Double Springs branch locations as a direct result of school scheduling and its impact on our staffing. 

We will continue to work diligently to best serve our members during the COVID-19 pandemic. It is recommended that members use our drive-thrus, Smart ATMs, Online Banking, Mobile Banking, Call 24, or Contact Center during this time.

A Message From Our CEO

"In challenging times, your credit union's role is to continue to provide you safe, secure, and convenient access to your accounts. The good news is: we're built for times like this."

Brad Green
Listerhill Credit Union

Our Commitment to Service

Although our lobbies will re-open with some limitations, we are continuing to provide members with multiple, convenient and preferable ways to access and manage your accounts, including Listerhill Mobile and Smart ATMs. In addition to being least restrictive, these methods are recommended by the CDC to minimize exposure and provide highest levels of safety. Reference the following guide for convenient methods that meet your everyday financial needs.

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Our Commitment To Safety

During this rapidly evolving situation, Listerhill's main priority is the health, safety, and well-being of our staff and members. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) and are prepared to take the necessary measures for the health and safety of our members and employees.

In addition to following the Centers for Disease Control (CDC) guidelines, Listerhill is also responding to this public health threat by incorporating the following proactive methods in our branches:

  • We have installed plexiglass guards at every branch at service bars and offices.
  • We have increased sanitation products and have trained all staff on effective use.
  • We have implemented the use of sanitation gloves for all employees handling cash.
  • We have increased the intensity of daily cleaning and sanitizing of every location.
  • We have increased the frequency of cleaning and sanitation of all ATMs and Smart ATMs.
Our Commitment to Security

Our mission is to improve lives of people in our communities. We’re built for times like this. Your credit union is strong and financial assets are secure. Your accounts are insured up to $250,000 by the NCUA along with an additional $250,000 by Excess Share Insurance. Maximize your coverage by organizing your accounts accordingly.

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We're Here To Help

For members experiencing a financial hardship due to the COVID-19 pandemic, we have put together many different ways we can help relieve your financial burden. Call our Here to Help Team for a one-on-one review of your financial situation along with tangible ways we can help.

  • Waive early withdrawal penalties on certificates (CDs)
  • Waive penalties for exceeding the number of withdrawals from money market and savings accounts
  • Waive NSF and/or transfer fees
  • Waive the fee for Skip-a-Pay
  • Waive late fees on loan, credit card, and mortgage payments
  • Loan, credit card, and mortgage payment relief for up to 90 days
  • The halting of repossession or foreclosure
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Congress recently passed legislation for a $1.9 trillion COVID-relief bill. We have compiled a list including all the details of the latest CARES Act that you need to know.

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Frequently Asked Questions

  • How am I eligible for membership at Listerhill if I don't live near a branch?

    You can become eligible for membership at Listerhill anywhere in Alabama if you join the Alabama Consumer Council or the Athens State Alumni Association. In Tennessee, you can also become eligible for membership if you join the Athens State Alumni Association. This membership is initiated at no cost to you and doesn't require any setup on your part outside of the normal application process to become a member of Listerhill.

  • How can I access my Listerhill accounts without a nearby branch?

    If you live in Alabama or in south central Tennessee but don't have a Listerhill branch location nearby, there are still plenty of ways to access your accounts. You can use our online banking, mobile banking app, and cards app to access your accounts from your devices. You can also take advantage of our CO-OP Shared Branches for easy access to your money wherever you are. If you need to get in touch, we're always one call away.

  • Can I open a Listerhill account online?

    You can open your Listerhill account, loan, or credit card from the comfort of your home with our easy online application. Or, if you want to apply for a mortgage, you can learn more about our offerings and start your application here.

  • Am I eligible for membership at Listerhill?

    If you live, work, attend school, or own property anywhere in Alabama or Tennessee, you're in luck! You're eligible to become a Listerhill member.

  • The Great Giveback Official Rules

    1. Eligibility: No purchase or obligation necessary to participate and win. All participants must be 19 years of age or older at time of contest participation. Employees of Listerhill Credit Union are not eligible to register for the contest.

    2. How To Enter the Contest: All Listerhill members who have consumer loans in good standing, (subject to limitations below) are automatically entered. Anyone who takes out a new loan with Listerhill Credit Union, or refinances a loan from another lender with Listerhill Credit Union (subject to limitations below) will automatically be entered to win. Limit of one entry per loan.

    NO PURCHASE NECESSARY: To enter the contest without a loan, send a self-addressed, stamped envelope to: Listerhill Credit Union, P.O. Box 566, Sheffield, AL 35660, Attn: Great Giveback Contest Entry. Limit one entry per person. Written entries must be received no later than July 3, 2021.

    Listerhill Credit Union will not be responsible for incomplete, lost, late, misdirected or illegible entries or for failure to receive entries. All entries become property of Listerhill Credit Union and none will be returned. Any questions regarding the number of entries submitted shall be determined by Listerhill Credit Union in its sole discretion, and Listerhill Credit Union reserves the right to disqualify any entries by persons determined to be tampering with, violating, or abusing any aspect of the contest.

    3. Contest Entry Requirements: In the event the Credit Union, in its sole discretion, determines that any Entry contains content that does not comply with these Official Rules or does not otherwise comply with regulatory guidelines, Credit Union reserves the right to disqualify the entry.

    4. Determining the Winner: A Credit Union employee will select at random four (4) $500 winners (one per day July 12-15) and one Grand Prize Winner from all entries received on July 16, 2021. You do not have to be present to win.

    5. Prizes: $500 Cash Prize: the Credit Union will award four (4) members with $500 cash each. Grand Prize: The Credit Union will pay up to $25,000 toward your loan with Listerhill Credit Union, or combination of loans. No loan payments will be made to loans with any other lender. No cash equivalent provided, and the total prize amount may be less depending on the outstanding amount of loan balance(s) with Listerhill Credit Union. In no event will the prize awarded exceed the total amount of the winner’s outstanding balance of qualifying loans with Listerhill Credit Union. Federal, state and local taxes are the sole responsibility of the winner. IRS regulations require the Credit Union file a 1099 on behalf of the winner.

    A Credit Union employee will call the prize winners and the prize winners will be called up to five times during regular business hours at number provided on entry form and will leave no messages. Failure to reach winner during these calls may result in disqualification of winner, forfeiture of his or her interest in all prizes, and selection of a substitute winner drawn from the drum. Winner will be required to schedule a time, at least 48 hours in advance, to visit Listerhill Credit Union, located at 4790 2nd Street, Muscle Shoals AL, 35661 in person, during regular business hours within seven (7) days of being notified to claim prizes by providing proof of eligibility for prize won and completing and signing an affidavit of eligibility and a liability and publicity release. Failure of any Winner to timely contact the Credit Union, visit the above Credit Union office in person and sign and return any required affidavit and release, or to claim a prize or comply with any term or condition of these Official Rules, will result in drawing Winner's disqualification and the forfeiture of his or her interest in the prize. Winners may waive their right to receive prizes. Prizes are non-assignable and nontransferable. No substitutions allowed by winner.

    6. To be eligible to win, all loans must be in good standing (not more than 30 days past due at the time of drawing. Eligible loans are limited to auto loans (no indirect dealer loans), personal loans (no loans secured by real property, such as mortgages, 2nd mortgages, and Home Equity Lines of Credit) and recreation loans made to consumer borrowers (not business or commercial loans).

    6. Participation. By participating, entrants agree to be bound by these Official Rules and the decisions of the Contest. Except where prohibited, acceptance of any prize constitutes winner's consent to the publication of his or her name, biographical information and likeness in any media for any commercial or promotional purpose, without limitation the Internet, or further compensation. Prizes not won and claimed by eligible winners in accordance with these Official Rules will not be awarded and will remain the property of the Credit Union.