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BE SCAM AWARE:

Unsure of a call, text or email you've received? Contact us. Never click suspicious links or give out sensitive info. We will never contact you to request your personal information.

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Protect Yourself From Texting Scams

Be aware of the latest texting scams and protect your finances.

Editorial Note: Articles published are intended to provide general information and educational content related to personal finance, banking, and credit union services. While we strive to ensure the accuracy and reliability of the information presented, it should not be considered as financial advice and may be revised as needed.

In recent weeks, we have noticed a significant increase in members being tricked by text message scams. How can you tell the difference between communication from a scammer and communication from Listerhill? We have included examples of legitimate text alerts below.

Text Scam Examples

A legitimate text alert will include the last four digits of your debit card number. The text alert should also use proper spelling, capitalization, and include dollar symbols. It should not include the word "bank" in our name. If you did make the purchase in question, then there is nothing to worry about. Simply reply Y to confirm. If the purchase in question is fraudulent, reply N to deny. If you choose N to deny, the next message will instruct you to reach out to Fraud Detection at 888-918-7313.

Once on the phone with Fraud Detection, please note that you should never be asked to provide your full debit card number, credit card number, CVV, Access ID, or password. They may ask to verify the last four digits of your card, but no more. Never share your full card number or online banking login information.

If you choose not to respond to the text alert in the first 30 minutes, Listerhill will reach out to you from the following numbers. If the card in question is a debit card, the call will come from 800-272-9446. If the card in question is a credit card, the call will come from 800-231-5262.

Fraudulent scam text alerts may come from phone numbers with 802 area codes. When in doubt, please reach out! Call 256-383-9204 and a Contact Center representative will help you determine if the text you received is legitimate or fake.

© 2025 Listerhill Credit Union (en-US). All Rights Reserved. Federally insured by the NCUA. NMLS #439260

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Frequently Asked Questions

What happens when federally insured credit unions merge?

If a member has accounts in credit union A and credit union B, and credit union A merges into credit union B, accounts of credit union A continue to be insured separately from the share deposits of credit union B for six months after the date of the merger or, in the case of a share certificate, the earliest maturity date after the six-month period. In the case of a share certificate that matures within the six-month grace period that is renewed at the same dollar amount, either with or without accrued dividends having been added to the principal amount, and for the same term as the original share certificate, the separate insurance applies to the renewed share certificate until the first maturity date after the six-month period. A share certificate that matures within the six-month grace period that is renewed on any other basis, or that is not renewed, is separately insured only until the end of the six-month grace period.
What happens if a federally insured credit union is liquidated?

The NCUA would either transfer the insured member's account to another federally insured credit union or give the federally insured member a check equal to their insured account balance. This includes the principal and posted dividends through the date of the credit union's liquidation, up to the insurance limit.
If a credit union is liquidated, what is the timeframe for payout of the funds that are insured if the credit union cannot be acquired by another credit union?

Federal law requires the NCUA to make payments of insured accounts "as soon as possible" upon the failure of a federally insured credit union. While every credit union failure is unique, there are standard policies and procedures that the NCUA follows in making share insurance payments. Historically, insured funds are available to members within just a few days after the closure of an insured credit union.
What happens to members with uninsured shares?

Members who have uninsured shares may recover a portion of their uninsured shares, but there is no guarantee that they will recover any more than the insured amount. The amount of uninsured shares they may receive, if any, is based on the recovery of the failed credit union's assets. Depending on the quality and value of these assets, it may take several years to conclude recovery on all the assets. As recoveries are made, uninsured account holders may receive periodic payments on their uninsured shares claim.
What happens to my direct deposits if a federally insured credit union is liquidated?

If a liquidated credit union is acquired by another federally insured credit union, all direct deposits, including Social Security checks or paychecks delivered electronically, will be automatically deposited into your account at the assuming credit union. If the NCUA cannot find an acquirer for the liquidated credit union, the NCUA will advise members to make new arrangements.