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Listerhill Launches New Upgrade to Mobile Banking Application

An updated application gives Listerhill members more than just a new look and feel to their mobile banking experience.

UPDATE 6/28/2021: Our mobile banking app has been updated to correct an issue some users were experiencing after the initial update last week. To update your app with the fix, first delete the current app from your device, then navigate to either the Google Play Store or Apple App Store and re-download the Listerhill Mobile Banking app. Follow any on-screen prompts to complete setup. Thank you for your patience as we corrected this issue.

UPDATE 6/24/2021: Our mobile banking app launched as planned on 6/22/2021, but we’ve become aware that some app users on both Apple and Android devices may be experiencing intermittent issues while using the app. This may include sudden closure of the app while attempting to view account balances and other functions. Our team has been working around the clock to correct this issue.

In the meantime, we recommend using a mobile browser to access our online banking platform on your mobile devices. If you have any additional questions or concerns, please do not hesitate to reach out to us through our Support page or by calling our Contact Center at 256-383-9204.

Whether it’s work or fun, your phone plays a vital role in your everyday activities – including banking. You want to make a deposit, pay bills, transfer funds, or make a purchase? There’s no reason to look any further than your phone. Listerhill has offered mobile banking to our members for nearly a decade making upgrades along the way to ensure you have access to the most up-to-date technology, features, and experience.

With our newest mobile banking update, we’re bringing you even more services and features. Learn more about the update below.

Why are we upgrading our mobile application?

We are launching a new mobile banking app that offers the same features and functions you use today, but with an updated user experience. Upgrading the application gives us the ability to grow our mobile platform at a faster rate with more services to offer you.

What's New

New features include:

  • An updated user interface and user experience
  • New look and feel
  • Biometrics for Android (Face ID)
  • Fixed recurring transfers via mobile
  • Easily viewable links on the “More Menu”

When the new mobile banking app goes live, what can I expect?

Our goal is to make this transition as easy as possible for our mobile banking users. Please keep in mind that we coordinate all elements to release simultaneously, but some processes could take longer than others. Some things to expect:

  • As an Android user, you will be required to remove the old application and download the new version from the Google Play Store. Your application could take several hours after the launch to show up in the Google Play Store for download. We recommend you use the following URL to go directly to the Google Play Store for download: Click here.
  • Note: This URL will not direct you to the new app until it has been released for Listerhill mobile banking users on June 22, 2021. You may also be required to accept new permissions with the app update, and you may need to restart your device to complete the app update.
  • Our former mobile banking application could still appear in the Google Play Store as a viable download choice even though this app has been deleted. You will get an error message if you try to download the old app. Please use the URL we provided above instead of searching for the app in the Google Play Store.
  • As an iPhone user, if enabled, your app should update automatically. However, there may be conditions with your device that may prevent the automatic update from happening. These conditions include device Wi-Fi, data network settings, or other circumstances that may require a manual update of the existing application.
  • You can update the app manually by following the directions below:
    • To update apps individually or in bulk using the Apple App Store app on your mobile device:
      1. Open the Apple App Store.
      2. Select the Profile Picture (Person Icon).
      3. Scroll down to Upcoming Automatic Updates.
      4. From here, you can opt-in to update all available apps or scroll to Listerhill’s mobile banking application and update it.
        • Note: If you are seeing the “Our Mobile Baking Solution has changed. Please check our website for more information” message, then this is a good indicator that the app didn’t automatically update, and you should follow the steps above to update.
    • You may need to acknowledge several items before you can use the new application:
      • Biometrics: The app requires your permission to continue using this security method. See question below for more details.
      • Terms and Conditions: You must accept the new Terms and Conditions for the application.
      • Camera Feature: The new app includes mobile check deposit functionality, which requires use of your phone’s camera. You will be prompted to allow the use of your camera, even if you do not plan to use the mobile check deposit functionality.

If biometrics are enabled on my mobile banking application today, will these work automatically in the new app, or will I need to enable these again?

Upon initial login to the new mobile banking app, if you have enabled biometrics for either your Android or iPhone device in the past, you will see a message requesting that you sign into the application with your access ID and passcode to continue using biometrics. Once you have completed this initial login, you will be able to use already established biometrics for subsequent logins.

What happens to text banking functionality? Will I need to re-enroll?

Yes. Once your new mobile banking application launches, you will need to re-enroll for text banking. Your long code for text banking: +1 602-428-7131

Complete the following steps to re-enroll:

  1. Log into Online Banking.
  2. Click All Services & Settings.
  3. Click Text Banking under Banking Services.
  4. Click Enroll New Device.

Direct any questions about this process to our Contact Center here.

In the new application, I don’t see the Details link, so I can’t find the card control functionality. Where is this located in the new application?

In the case that multiple options are configured, such as Cards Management and Statements, the Details link will instead show as a hamburger menu in the top right corner of the app. You can click on the hamburger menu to open additional options, including Cards Management.

Why am I getting a “Welcome to Mobile Banking” email when I have been a mobile banking user for some time?

As we move to the new mobile banking application, some users will receive a welcome email. However, some individuals who previously used our legacy mobile banking product may receive this email in error. We apologize for any inconvenience this may cause you.

What should I do if I notice any issues with the application?

We do not expect any issues with this upgrade. However, if you notice anything that may require our attention, please reach out to our Contact Center here.

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Frequently Asked Questions

  • How am I eligible for membership at Listerhill if I don't live near a branch?

    You can become eligible for membership at Listerhill anywhere in Alabama if you join the Alabama Consumer Council or the Athens State Alumni Association. In Tennessee, you can also become eligible for membership if you join the Athens State Alumni Association. This membership is initiated at no cost to you and doesn't require any setup on your part outside of the normal application process to become a member of Listerhill.

  • How can I access my Listerhill accounts without a nearby branch?

    If you live in Alabama or in Tennessee but don't have a Listerhill branch location nearby, there are still plenty of ways to access your accounts. You can use our online banking, mobile banking app, and cards app to access your accounts from your devices. You can also take advantage of our CO-OP Shared Branches for easy access to your money wherever you are. If you need to get in touch, we're always one call away.

  • Can I open a Listerhill account online?

    You can open your Listerhill account, loan, or credit card from the comfort of your home with our easy online application. Or, if you want to apply for a mortgage, you can learn more about our offerings and start your application here.

  • Am I eligible for membership at Listerhill?

    If you live, work, attend school, or own property anywhere in Alabama or Tennessee, you're in luck! You're eligible to become a Listerhill member.

  • The Great Giveback Official Rules

    1. Eligibility: No purchase or obligation necessary to participate and win. All participants must be 19 years of age or older at time of contest participation. Employees of Listerhill Credit Union are not eligible to register for the contest.

    2. How To Enter the Contest: All Listerhill members who have consumer loans in good standing, (subject to limitations below) are automatically entered. Anyone who takes out a new loan with Listerhill Credit Union, or refinances a loan from another lender with Listerhill Credit Union (subject to limitations below) will automatically be entered to win. Limit of one entry per loan.

    NO PURCHASE NECESSARY: To enter the contest without a loan, send a self-addressed, stamped envelope to: Listerhill Credit Union, P.O. Box 566, Sheffield, AL 35660, Attn: Great Giveback Contest Entry. Limit one entry per person. Written entries must be received no later than July 3, 2021.

    Listerhill Credit Union will not be responsible for incomplete, lost, late, misdirected or illegible entries or for failure to receive entries. All entries become property of Listerhill Credit Union and none will be returned. Any questions regarding the number of entries submitted shall be determined by Listerhill Credit Union in its sole discretion, and Listerhill Credit Union reserves the right to disqualify any entries by persons determined to be tampering with, violating, or abusing any aspect of the contest.

    3. Contest Entry Requirements: In the event the Credit Union, in its sole discretion, determines that any Entry contains content that does not comply with these Official Rules or does not otherwise comply with regulatory guidelines, Credit Union reserves the right to disqualify the entry.

    4. Determining the Winner: A Credit Union employee will select at random four (4) $500 winners (one per day July 12-15) and one Grand Prize Winner from all entries received on July 16, 2021. You do not have to be present to win.

    5. Prizes: $500 Cash Prize: the Credit Union will award four (4) members with $500 cash each. Grand Prize: The Credit Union will pay up to $25,000 toward your loan with Listerhill Credit Union, or combination of loans. No loan payments will be made to loans with any other lender. No cash equivalent provided, and the total prize amount may be less depending on the outstanding amount of loan balance(s) with Listerhill Credit Union. In no event will the prize awarded exceed the total amount of the winner’s outstanding balance of qualifying loans with Listerhill Credit Union. Federal, state and local taxes are the sole responsibility of the winner. IRS regulations require the Credit Union file a 1099 on behalf of the winner.

    A Credit Union employee will call the prize winners and the prize winners will be called up to five times during regular business hours at number provided on entry form and will leave no messages. Failure to reach winner during these calls may result in disqualification of winner, forfeiture of his or her interest in all prizes, and selection of a substitute winner drawn from the drum. Winner will be required to schedule a time, at least 48 hours in advance, to visit Listerhill Credit Union, located at 4790 2nd Street, Muscle Shoals AL, 35661 in person, during regular business hours within seven (7) days of being notified to claim prizes by providing proof of eligibility for prize won and completing and signing an affidavit of eligibility and a liability and publicity release. Failure of any Winner to timely contact the Credit Union, visit the above Credit Union office in person and sign and return any required affidavit and release, or to claim a prize or comply with any term or condition of these Official Rules, will result in drawing Winner's disqualification and the forfeiture of his or her interest in the prize. Winners may waive their right to receive prizes. Prizes are non-assignable and nontransferable. No substitutions allowed by winner.

    6. To be eligible to win, all loans must be in good standing (not more than 30 days past due at the time of drawing. Eligible loans are limited to auto loans (no indirect dealer loans), personal loans (no loans secured by real property, such as mortgages, 2nd mortgages, and Home Equity Lines of Credit) and recreation loans made to consumer borrowers (not business or commercial loans).

    6. Participation. By participating, entrants agree to be bound by these Official Rules and the decisions of the Contest. Except where prohibited, acceptance of any prize constitutes winner's consent to the publication of his or her name, biographical information and likeness in any media for any commercial or promotional purpose, without limitation the Internet, or further compensation. Prizes not won and claimed by eligible winners in accordance with these Official Rules will not be awarded and will remain the property of the Credit Union.